Terms of Service

Last updated: [TODO: date at launch]

These Terms govern your use of Neyli (the “Service”), operated by [TODO: legal entity name, registered address] (“we”, “us”). By creating an account or using the Service you agree to these Terms.

1. Your account

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 16 years old (or the age of digital consent where you live) and using the Service for work, not as a consumer.

2. Workspaces and members

The Service is organized into workspaces (organizations). The workspace owner controls membership, roles and billing. Content added to a workspace is visible to its members according to the roles the owner assigns. Admins can invite and remove members; removing a member ends their access but does not delete workspace content they contributed.

3. Plans, trials and billing

• Paid plans are billed per seat, monthly or annually, through our payment processor Stripe. Seat count follows the number of active members; adding a member mid-cycle is prorated.
• New workspaces may include a free trial of a paid plan. When a trial ends without a subscription, the workspace falls back to the Free plan and its limits.
• Fees are non-refundable except where required by law. You can cancel any time; paid features remain active until the end of the billing period.
• We may change prices with at least 30 days' notice, effective from your next billing period.

4. Your content

You retain all rights to content you or your team add to the Service. You grant us the license needed to host, process, back up and display that content to your workspace — solely to operate the Service. We do not sell your content and we do not use it to train AI models.

5. AI features

The built-in assistant sends the prompts you write (and the workspace context needed to answer) to our AI provider (Anthropic) for processing. AI output can be wrong; review it before relying on it. AI usage is subject to fair-use limits per plan.

6. Acceptable use

Don't use the Service to break the law, infringe others' rights, distribute malware, spam, probe or disrupt our infrastructure, or resell access. We may suspend accounts that put the Service or other customers at risk.

7. Termination

You can delete your workspace at any time. We may terminate or suspend access for material breach of these Terms after notice where practicable. On termination we delete workspace content within a reasonable period, except minimal records we must keep by law.

8. Disclaimers and liability

The Service is provided “as is”. To the maximum extent permitted by law, our total liability for claims arising out of the Service is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, or loss of data caused by events outside our reasonable control. Nothing limits liability that cannot be limited by law.

9. Changes

We may update these Terms; material changes will be announced in the app or by email at least 14 days in advance. Continued use after the effective date means acceptance.

10. Governing law

These Terms are governed by the laws of [TODO: jurisdiction], and disputes belong to the courts of [TODO: venue].

Contact

[TODO: support email]